Return Policy

Last Updated:

Overview

At Wrizelonchex, we understand that plans can change. This Return Policy outlines our cancellation, refund, and rescheduling procedures for our collage workshops and art sessions. We strive to be fair and flexible while also maintaining the sustainability of our small creative studio.

This policy applies to all bookings made through our website, by phone, by email, or in person. By making a booking with us, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

Cancellation Policy

Cancellations by Participants

We recognize that unexpected circumstances arise. If you need to cancel your booking, please notify us as soon as possible. Our cancellation policy is structured based on the notice period you provide:

Cancellations with More Than 7 Days Notice

If you cancel your booking more than 7 days (168 hours) before your scheduled session, you are eligible for a full refund of the amount paid. The refund will be processed within 7-10 business days and returned using the original payment method.

Cancellations with 3-7 Days Notice

If you cancel your booking between 3 and 7 days (72-168 hours) before your scheduled session, you are eligible for a 50% refund. This partial refund reflects the fact that we may have limited ability to fill your spot with such short notice, but we still want to accommodate your changed circumstances where possible.

Cancellations with Less Than 3 Days Notice

Unfortunately, if you cancel your booking less than 3 days (72 hours) before your scheduled session, we cannot offer a refund. At this stage, we have reserved resources, materials, and time specifically for your participation, and it is too late for us to fill the space with another participant.

No-Shows

If you fail to attend your scheduled session without prior notification, this is considered a no-show, and no refund will be provided. We encourage you to contact us even if you're running late, as we may be able to accommodate a delayed arrival depending on the circumstances.

How to Cancel

To cancel your booking, please contact us as soon as possible using any of the following methods:

Phone: +45 22 40 40 04 (during studio hours)
Email: inquiry@wrizelonchex.world
In person at our studio (if possible)

Please provide your full name, booking date, and booking reference number (if available) to help us process your cancellation efficiently. We will send you a cancellation confirmation and, if applicable, information about your refund.

Rescheduling Policy

We understand that you may want to reschedule rather than cancel your session entirely. We're generally happy to accommodate rescheduling requests, subject to availability.

Rescheduling Requests

If you wish to reschedule your booking:

More than 7 days in advance: We will reschedule your session at no additional charge, subject to availability. We'll work with you to find a suitable alternative date and time.
3-7 days in advance: We will do our best to accommodate rescheduling. Depending on availability and the type of session, a small rescheduling fee may apply (typically 10-15% of the session cost).
Less than 3 days in advance: While we'll make reasonable efforts to help, rescheduling with such short notice is often not possible. If we can accommodate you, a rescheduling fee of 25% of the session cost will apply.

Rescheduling Limitations

Please note the following limitations on rescheduling:

Each booking can be rescheduled only once without incurring additional fees (beyond those mentioned above)
Rescheduled sessions must be taken within 6 months of the original booking date
Rescheduling is subject to availability and cannot be guaranteed, especially during busy periods
Special events or limited-time workshops may have different rescheduling policies, which will be communicated at the time of booking

Refund Process

Refund Eligibility

Refunds are provided in accordance with the cancellation timeframes outlined above. To be eligible for a refund, you must have made payment in full and provided proper notice of cancellation according to our policy.

Processing Refunds

Once we receive and process your cancellation request, we will send you a confirmation email. If you are eligible for a refund:

Refunds will be processed within 7-10 business days of approval
Refunds will be returned using the original payment method
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
You will receive an email confirmation once the refund has been processed

Refund Alternatives

Instead of a monetary refund, you may choose to receive:

Studio Credit: A credit for the full amount that can be used toward any future workshop or session within 12 months
Gift Certificate: A transferable gift certificate that can be used by you or given to someone else

These alternatives may be beneficial if you know you'll want to participate in the future, as they preserve the full value of your booking.

Cancellations by Wrizelonchex

Our Right to Cancel

We reserve the right to cancel or reschedule workshops and sessions in circumstances including but not limited to:

Insufficient enrollment (minimum participant requirements not met)
Facilitator illness or unavailability
Facility issues or maintenance requirements
Severe weather or other emergency situations
Unforeseen circumstances beyond our reasonable control

Notification and Options

If we need to cancel your session, we will notify you as soon as possible (typically at least 48 hours in advance, unless the cancellation is due to an emergency). We will contact you via the email or phone number provided at the time of booking.

When we cancel a session, you will have the following options:

Full Refund: Receive a complete refund of all amounts paid, processed within 5-7 business days
Reschedule: Transfer your booking to another available date at no additional cost
Studio Credit: Receive a credit for the full amount plus an additional 10% as an apology for the inconvenience, valid for 12 months

Limitation of Liability

If we cancel a session, our liability is limited to providing a refund or alternative arrangement as described above. We are not responsible for any additional costs you may have incurred, such as travel expenses, accommodation, or time off work, unless such liability is required by law.

Monthly Membership Cancellations

If you have purchased a monthly studio access membership:

You may cancel your membership at any time by providing 30 days written notice
Cancellation becomes effective at the end of your current billing cycle
No refunds are provided for partial months
Unused sessions do not roll over and cannot be refunded
You may pause your membership for up to 2 months per year due to extended absence (such as vacation or illness), with advance notice

Special Circumstances

Illness or Emergency

We understand that unexpected health issues or personal emergencies can arise. If you need to cancel due to illness or emergency:

Please contact us as soon as you are able
We may request documentation (such as a doctor's note) for cancellations due to illness, particularly for same-day cancellations
We will work with you to find a fair solution, which may include waiving standard cancellation fees or offering flexible rescheduling

Force Majeure

Neither you nor Wrizelonchex shall be liable for any failure to perform obligations due to circumstances beyond reasonable control, including but not limited to acts of nature, war, terrorism, pandemic, government restrictions, or other force majeure events. In such cases, we will work together to find a reasonable solution.

Dissatisfaction with Services

We are committed to providing high-quality workshops and sessions. If you are dissatisfied with any aspect of your experience:

Please speak with us during the session if possible, so we can address concerns immediately
Contact us within 48 hours after your session to discuss your concerns
We will review each situation individually and work to find a fair resolution
Solutions may include a partial refund, credit toward a future session, or other appropriate remedy

Please note that dissatisfaction with your personal artwork or creative outcomes is not grounds for a refund, as artistic expression is subjective and individual. However, if you feel the session did not meet the standards described or that you did not receive the materials and support promised, we want to hear from you.

Gift Certificates and Credits

Using Gift Certificates

If you received a gift certificate or studio credit:

It can be used toward any regularly scheduled workshop or session
It must be redeemed within the validity period stated on the certificate (typically 12 months)
It is non-refundable and cannot be exchanged for cash
It can be transferred to another person if you are unable to use it

Canceling Bookings Made with Gift Certificates

If you cancel a booking that was made using a gift certificate or credit:

The value will be returned to your account as a credit (not as a refund)
Standard cancellation timeframes and policies still apply
Late cancellations may result in partial or full forfeiture of the credit value

Communication of Changes

We may update this Return Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on our website with an updated "Last Updated" date. Significant changes will be communicated to active participants via email.

Changes to this policy will apply to bookings made after the updated policy is posted. Bookings made before changes take effect will be subject to the policy in place at the time of booking.

Disputes and Complaints

If you have a complaint about how we have handled your cancellation, refund, or any other aspect of this policy, please contact us directly. We are committed to resolving issues fairly and efficiently.

If we are unable to resolve your complaint through direct communication, you may have the right to escalate the matter to relevant consumer protection authorities in Denmark.

Contact Information

For all cancellations, rescheduling requests, refund inquiries, or questions about this policy, please contact us:

Wrizelonchex
Mynstersvej 3
1827 Frederiksberg
Denmark

Phone: +45 22 40 40 04
Email: inquiry@wrizelonchex.world

We aim to respond to all inquiries within 24-48 hours during business days.

Acknowledgment

By making a booking with Wrizelonchex, you acknowledge that you have read and understood this Return Policy and agree to its terms. We appreciate your understanding and cooperation in following these policies, which help us maintain a sustainable and welcoming creative space for all participants.